Eligibility & Enrollment Support
Get Help Understanding & maintaining your health insurance coverage
Health coverage requirements can be confusing—especially when programs, eligibility rules or renewal processes change. Community Memorial’s Eligibility & Enrollment specialists provide free, personalized assistance to help individuals and families understand their options, complete required steps and maintain access to care.
Our specialists can help you:
- Understand letters, notices, and requests for information related to your health coverage
- Determine which coverage or financial assistance programs you may be eligible for
- Complete applications and renewals
- Respond to changing eligibility and enrollment requirements
- Understand important deadlines and the steps needed to keep your coverage
- Navigate your care if your coverage changes or ends
- Explore coverage options for yourself and your family members
Contact an Eligibility & Enrollment Specialist
If you need help understanding your coverage, support completing an application or renewal, assistance determining what steps to take next, or help with any of the items listed above, please contact one of our Eligibility & Enrollment Specialists.
Monica Ceja
805-948-6815
mceja5@mycmh.org
Kiara Sanchez
805-948-6821
ksanchez10@mycmh.org
Coverage Programs
Depending on your circumstances, our team may be able to assist with:
- Medi-Cal enrollment and renewal
- Covered California
- Medi-Cal Access Program (MCAP), formerly known as Access for Infants and Mothers (AIM)
- Kaiser Permanente Community Health Care Program
- Community Memorial’s Self-Pay Discount Program for Ventura County residents
Have you received a notice about your coverage?
Open and carefully review all mail, email, and text messages you receive about your health benefits. Some notices require you to provide information or take action by a specific deadline.
If you do not understand a notice—or are unsure what to do next—contact our Eligibility & Enrollment team. We can help explain the request and guide you through the next steps.
If you received temporary Medi-Cal through Presumptive Eligibility, you generally have 30 days to complete a full Medi-Cal application to continue your coverage. Our specialists can help you complete the application.
