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Vendor Policy

Community Memorial Healthcare requires all our vendors and their representatives working with us to complete an online registration and credentialing process.

Community Memorial Healthcare does not employ, contract with, or do business with any person or entity ineligible to participate in government healthcare programs. We routinely review the List of Excluded Individuals/Entities (LEIE) and the Excluded Parties List System (EPLS) to identify ineligible individuals or entities.

Vendors must immediately notify Community Memorial Healthcare if their company or its employees become excluded parties. Vendor compliance requires Vendormate registration.

Code of Conduct

Community Memorial Healthcare’s Code of Conduct is an important part of the Vendor Management Program and provides vendors with practical guidelines for addressing common questions that may arise in day-to-day business activities.

Community Memorial Healthcare requires all vendors to be familiar with and abide by our Code of Conduct. The Code of Conduct is one component to be agreed upon as part of the Vendormate registration process.

Federal and State False Claims Acts

Community Memorial Healthcare is committed to compliance with federal and state false claims acts and the prevention and detection of fraud, waste, and abuse. Claims and cost reports must be based upon true and accurate information. Vendors must adhere to these standards.


No person who in good faith reports suspected misconduct involving the Code of Conduct, Community Memorial Healthcare policies, laws or regulations, patient safety or quality of products issues will suffer retaliation. Community Memorial Healthcare has a strict non-retaliation policy.

Business Courtesies & Gifts

Employees may not solicit, accept, or offer substantial business gifts or courtesies from or to any vendor or potential vendors with whom Community Memorial Healthcare does business or seeks to do business. Business gifts and courtesies must be infrequent, low in value (normally less than $50) and must not be perceived as influencing an employee’s fairness. Cash equivalents such as checks or stocks are prohibited in any amount. In addition, vendors must not pay for employee travel expenses to attend focus group meetings, educational conferences, or other events. Vendors must refrain from offering business courtesies and gifts that do not conform to Community Memorial Healthcare’s standards.


Vendors and others may not solicit employees or distribute brochures, coupons, or other material on Community Memorial Healthcare property. This policy prevents disruption to operations, interference with patient care and inconvenience to patients, customers, visitors, and employees. Please make an appointment prior to visiting any Community Memorial Healthcare department or employee.

Donations, Grants, and Other Charitable Gifts

Vendor donations, grants, or contributions should be directed to one of our non-profit Foundations. Transactions should not involve department level personnel or vendor sales or marketing representatives. Charitable donations, grants, and contributions must be philanthropic in nature with no expectation of anything in return.

Relationships with Vendors and Representatives

All purchasing relationships must be independent, fair, and free from conflicts of interest. No vendor or vendor representative will be given special favors based upon a family relationship to a Community Memorial Healthcare officer, employee, board member or medical staff member. All purchase details must be fully stated in a written agreement including all information necessary for accurate accounting.

Product Samples, Demonstration Equipment, and Acceptance of Vendor Products

Community Memorial Healthcare standards must be followed for arrangements involving samples, demonstration equipment, or delivery of vendor products at no charge. Community Memorial Healthcare will not accept items at reduced prices in return for future purchases of the same or different product or service. All arrangements must be in writing with full disclosure of details, prices, terms, and conditions.

Request for Quote Process

Sufficient research will be conducted to provide confidence that the desired product or service meets Community Memorial Healthcare’s quality requirements at a competitive and fair price. If a site visit is necessary to fully evaluate the product or service, the site visit requirement should be included in the formal request for quote along with details regarding payment of travel expenses, if any.

Vendor Endorsements and Demonstrations

Community Memorial Healthcare does not endorse or promote a specific vendor, products, or services to patients, physicians, employees, or business associates. Vendors should not use the Community Memorial Healthcare or hospital name or logo in press releases, advertising materials, brochures, or articles without Community Memorial Healthcare’s prior written approval. Community Memorial Healthcare employees should not be asked to write articles or provide quotes for use in vendor promotional materials.

Educational Sessions and Sponsorships

Vendors or others may offer to sponsor education sessions for patients, the community, employees, or physicians. Specific guidelines apply, so contact the Community Memorial Healthcare Compliance Department for more information.