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Frequently Asked Questions

What is the definition of a vendor?

A vendor is defined as a person or representative of a company (including independent contractors and sub-contractors for a company) that has a contractual agreement with the hospital and/or is seeking to provide support, services, and/or maintenance for a company’s product(s) or services at the hospital. Additionally, the hospital may require other persons such as students, surgical assistants, observers, etc. to follow the vendor management program guidelines and register within our vendor credentialing system, Vendormate Credentialing. If you have questions about who qualifies for registration, contact our vendor management program at vendor@cmhshealth.org.

Who should participate in the Vendor Management Program?

All vendors and their representatives currently serving Community Memorial Hospital in Ventura and/or Ojai must complete an online registration and credentialing process with Vendormate Credentialing, managed by GHX®, to continue their business relationship.

Where can one go to find out more information about Community Memorial Healthcare's Vendor Management Program?

Vendors may obtain additional information about the Hospital’s Vendor Management Program here.

How does a vendor register with Vendormate Credentialing, and who is the contact for potential registration/technical questions or issues?

The vendor and each vendor representative can complete online registration in Vendormate Credentialing by accessing our Vendor Portal. Any technical questions or issues can be fulfilled by connecting to their support page here.

Is there a registration fee associated with registering in Vendormate Credentialing? How is the fee amount determined?

Yes, Vendormate registration fees are based on the scope of the vendor’s business relationship with our health system and are paid directly to Vendormate. Your registration will allow Vendormate to collect, verify, and monitor your company and its representatives’ credentials. Vendor representatives in each vendor organization will pay a per-rep fee that is aligned to the organization’s usage of the Vendormate network. Each vendor organization will fall into one of their access tiers:

  • Access 5: vendors and organizations with registration access up to 5 health systems – $275 per rep account
  • Access 25: vendors and organizations with registration access to 6 to 25 health systems – $325 per rep account
  • Access 99: vendors and organizations with registration access to 26 to 99 health systems – $375 per rep account
  • Access Unlimited: vendors and organizations with registration access to 100 or more health systems – contact salessupport@vendormate.com

Any questions regarding Vendormate’s pricing structure will need to be addressed by Vendormate’s support team Vendormate Support.

Only students and a select number of contracted staff are eligible for a discounted rate. Educational Institutions and Contracted Staffing Companies will need to connect with our Human Resource Department for a referral.

Where is the kiosk located for vendor representatives for check-in with Vendormate Credentialing and how does a representative obtain a badge?

There is a Vendormate kiosk in the main lobby of each Hospital. Vendors are required to check-in at the Vendormate kiosk or through their Vendormate Credentialing app, available from the App Store or Google Play. Vendors visiting our Community Memorial Hospital – Ventura and Community Memorial Hospital – Ojai locations are required to have a printed Vendormate badge. This badge can be printed at the kiosk and will need to remain visible for the duration of the vendor’s stay. Vendor representatives must complete a check-out process upon the completion of each visit.

What is the procedure if a vendor representative is coming to the facility for a first-time meeting to discuss the products/equipment they are selling?

For a first-time meeting, the vendor representative may be issued a visitor badge or bracelet. However, if the business relationship continues and the vendor representative plans to visit the facility on a regular basis, registration in Vendormate Credentialing is required. All first-time visits need to be approved by our vendor management team through an email request. Contact us at vendor@cmhshealth.org.