Understanding your hospital bill and financial options is an important part of your care experience. The information below outlines what to expect, available payment options, and financial assistance resources to support you every step of the way. If you have any questions about your statement or would like help reviewing your account, please contact the Community Memorial Billing Services team at 805-948-5632. We are here to help.
General Billing Information
Insured Patients
- When your stay or visit with Community Memorial is complete, an itemized bill is sent electronically from our Billing Office to your insurance company.
- You and the Billing Office will receive an Explanation of Benefits (EOB) from your insurance company which outlines what the insurance company will pay and what your responsibility is for co-pays and deductibles.
- If you have a secondary insurance policy, it will be billed after our Billing Office receives the EOB from your primary insurance company.
- Once all insurances have been contacted and our Billing Office has received the expected payments, you will receive a statement from the Billing Office stating your balance due.
- Depending on requests from your insurance company, this process may take several months.
Self-Pay Patients
- Every self-pay patient receives a discount applied to their account.
- After the discount is applied, you will receive a statement in the mail from our Billing Office.
- Payment is expected upon receipt of your billing statement.
- If you bill presents a hardship, please call our Financial Counselors at 805-948-8152 or 805-948-8154 for more information.
If you need help paying your bill, CLICK HERE for more information on our Financial Assistance options.
Understanding Your Bill
What Your Hospital Bill Includes
The bill you receive from Community Memorial Healthcare will reflect the
charges associated with
your stay at our hospital in Ventura or Ojai. These charges include:
- Room Charges include fees for your room, nursing care, meals, linen, laundry, housekeeping, maintenances, and business management services.
- Individual Service & Procedure Charges may include fees for operating and recovery rooms, laboratory services, procedures, treatments, rehabilitative therapy, medications, supplies, and VIP meals (if applicable).
Bills From Physicians
Many physicians and other specialists who oversee or consult on your care are not employees or agents of Community Memorial Healthcare. You will receive separate bills from the following:
- Hospitalists
- Emergency Physicians/Providers
- Surgeons
- Radiologists
- Neonatologists
- Pathologists
- Anesthesiologists
- Other Specialists
Please direct billing inquiries related to physician or specialist fees to the appropriate provider billing office. CLICK HERE for a contact list.
Anesthesia & Surgical Services
Your surgical services at Community Memorial do not include charges for
anesthesia. An
anesthesiologist will be assigned to your case by Ventura Anesthesiology
Medical Group on a
rotational basis. The anesthesiologist assigned to your case may not be
contracted with your
insurance carrier. Please contact Ventura Anesthesiology Medical Group
using the contact information below prior to your procedure to make inquiries
regarding contracted anesthesiologists.
Billing Reminders
-
To ensure we bill properly for your services, it is important for you to
present current
insurance cards to the registration staff at the time of service. - Deposits, co-pays, and deductibles are due at time of service.
-
You will only receive three statements. Unless you set up a payment arrangement
for your account(s) with our Billing Office, your account(s) will be sent to collections. -
Please note that you will have a new account and be billed separately each
time that you
visit us.
For a list of billing contact information, including physician and ambulance billing, CLICK HERE.
