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Healthgrades Outstanding Patient Experience & 5-Star Awards

Healthgrades 2024 Outstanding Patient Experience Award

Community Memorial Hospital – Ventura earned the Healthgrades 2024 Outstanding Patient Experience Award for the second consecutive year, placing it among the top 15 percent of hospitals nationwide for patient experience. The patient experience measures reveal how patients felt about the care they received at the hospital and are based on patient survey data that Healthgrades obtains from the Centers for Medicare & Medicaid Services (CMS).

For the Outstanding Patient Experience Awards annual analysis, Healthgrades evaluated over 2,500 hospitals that submitted at least 100 patient experience surveys to the Centers for Medicare & Medicaid Services (CMS). The survey data covered patients who were discharged between January 2022 and December 2022. Survey questions focused on issues like patients’ perspectives of their care in the hospital, cleanliness, noise levels, medication explanations, hospital staff responsiveness to patient needs, and whether or not a patient would recommend the hospital to friends or family.

Healthgrades 5-Star Ratings

Community Memorial Hospital – Ventura achieved six 5-Star Healthgrades ratings in the treatment areas of heart failure (cardiac care), cranial neurosurgery, stroke treatment (neurosciences), treatment of Chronic Obstructive Pulmonary Disease (COPD, pulmonary), gastrointestinal bleeding (gastrointestinal care), and respiratory failure (critical care). These 5-Star ratings reflect that Community Memorial delivered better-than-expected clinical outcomes of care provided in these areas and distinguish the community hospital as a leading provider of care in these specialties.

For these 5-Star specialty-care ratings, Healthgrades evaluated patient mortality and complication rates for common conditions and procedures at thousands of hospitals nationwide to identify the top-performing hospitals for cardiac care, neurosciences, pulmonary, gastrointestinal, and critical care.