Healthgrades Outstanding Patient Experience & 5-Star Awards

Healthgrades 2023 Outstanding Patient Experience Award

Community Memorial Hospital – Ventura earned the Healthgrades 2023 Outstanding Patient Experience Award, placing it among the top 15 percent of hospitals nationwide for patient experience. The patient experience measures reveal how patients felt about the care they received at the hospital and are based on patient survey data that Healthgrades obtains from the Centers for Medicare & Medicaid Services (CMS).

For the Outstanding Patient Experience Awards annual analysis, Healthgrades evaluated 2,780 hospitals that submitted at least 75 patient experience surveys to the Centers for Medicare & Medicaid Services (CMS). The survey data covered patients who were discharged between January 2021 and December 2021. Of those hospitals evaluated, 419 outperformed their peers (based on their patients’ responses) to achieve this award. Survey questions focused on issues like patients’ perspectives of their care in the hospital, cleanliness, noise levels, medication explanations, hospital staff responsiveness to patient needs, and whether or not a patient would recommend the hospital to friends or family.

Healthgrades 5-Star Ratings

Community Memorial Hospital – Ventura achieved four 5-Star Healthgrades ratingsin the areas of neurosciences, pulmonary, gastrointestinal, and critical care. These 5-Star ratings reflect that Community Memorial delivered better-than-expected clinical outcomes of care provided in these areas and distinguish the community hospital as a leading provider of care in these specialties.

For these 5-Star specialty-care ratings, Healthgrades evaluated patient mortality and complication rates for 31 common conditions and procedures at nearly 4,500 hospitals nationwide to identify the top-performing hospitals for neurosciences, pulmonary, gastrointestinal, and critical care. Community Memorial’s 5-star ratings were, specifically, in the areas of respiratory failure (critical care), gastrointestinal bleed (gastrointestinal), stroke (neurosciences), and pneumonia (pulmonary).