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Frequently Asked Questions

General Information

What is telehealth?

Telehealth is a technology-driven approach to healthcare that offers you a comprehensive network of primary, family and specialty care providers accessible from the comfort and safety of your home, office, or other location.

What can I be treated for?

You can be diagnosed and treated for a variety of common conditions. See the full list.

Who can use telehealth?

Anyone over 18, and located in California, can schedule a telehealth appointment. You can also schedule visits for adult dependents and minor children. Visits for minor children must be completed by a parent.

How do I schedule a telehealth visit?

You can schedule a telehealth visit by calling or texting the Community Memorial Health Centers Scheduling at 805-948-6353.

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Hours & Timing

When is telehealth available?

Telehealth hours vary by provider. If you have a FollowMyHealth account, you can schedule your telehealth appointment directly online through your account and at your convenience. If you are a new patient or do not have a FollowMyHealth account, please call or text 805-948-6353 to schedule a telehealth visit.

How soon can I see a telehealth provider?

In many cases, patients can schedule telehealth visits as soon as the next day, dependent upon your provider’s availability.

How long does a telehealth visit take?

A telehealth visit typically takes 15 – 20 minutes, depending on the condition(s) being assessed.

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Cost & Insurance

How much does a telehealth visit cost?

The cost of a telehealth visit varies by insurance. Telehealth is reimbursed by most insurance companies with your usual co-pay.

Is a telehealth visit covered by my insurance?

Telehealth is reimbursed by most insurance companies with your usual co-pay and deductible, if any.

What insurance information do I need to provide before my telehealth visit?

Prior to your telehealth visit, you will need to provide your current insurance card and a form of ID, usually a driver’s license.

Do you take Medicare?

Yes! We currently accept Medicare for telehealth visits.

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Diagnosis & Treatment

Are there exclusions to the conditions/concerns that can be addressed during a telehealth visit?

Yes. While your provider will attempt to address your needs via telehealth, some conditions require an in-person evaluation.

What if a diagnosis and treatment plan cannot be provided during my telehealth visit?

We do our best to treat you online, but not every condition can be treated via telehealth. If your health concerns cannot be addressed through telehealth, our provider will assist you with other medical care options.

My provider ordered a test. How do I obtain my test results?

You will be contacted by phone or mail regarding abnormal results. Most test results also can be found in your FollowMyHealth patient portal.

What should I do if I have questions about my test results?

If you have questions about your results, please call 805-948-6353 or check your FollowMyHealth patient portal and message your provider directly.

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Can I get a prescription with a telehealth visit?

Yes. Our Electronic health record interfaces with most statewide pharmacies and can send prescriptions directly. If a prescription medication is part of your treatment plan, we can send it to the pharmacy of your choice. You are responsible for the cost of any prescriptions, over-the-counter treatments or follow-up visits you may need related to prescriptions.

How can I get my prescription filled?

If a prescription is clinically appropriate, your provider will send the order for your prescription to the pharmacy of your choice.

Will my prescription be covered by my insurance policy?

Most pharmacies accept most insurance plans. We recommend verifying that the pharmacy you select is within your covered network before your provider sends your prescription.

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Records & Security

Is my personal information safe?

All the information you provide is encrypted and protected in our electronic health record.

Do I access the records of my telehealth visit?

You can access your telehealth visit through your FollowMyHealth patient portal.

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What kind of technology do I need for a telehealth visit?

You can access telehealth with a regular phone, smartphone, or any web-enabled device such as a tablet, desktop, or laptop.

I’ve been scheduled for a video visit. How do I check in and start my appointment?

You will be contacted via telephone or text to initiate your appointment.

What if I have technical problems during my telehealth visit?

Many times, the appointment can be completed over the telephone, though video is the preferred mode of communication for telehealth visits. The appointment may need to be rescheduled if technical difficulties persist.

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COVID-19 Testing

Do Community Memorial Health Centers offer COVID-19 testing?

Yes, COVID-19 testing is offered at our Urgent Care locations in Santa Paula, Oxnard Saviers, and Camarillo. Tests are also available at Community Memorial Health Center on East Main Street in Ventura.

Who is eligible for a COVID-19 test?

All Community Memorial testing sites adhere to current recommended guidelines for testing. Patients requesting testing will be evaluated at an Urgent Care visit, and then a test will be ordered and performed depending on clinical symptoms, Community Memorial Lab guidelines, and testing availability.

I had a COVID-19 test performed at Community Memorial Urgent Care, how do I get my results?

The clinician who ordered your test, or a member of our care team, will call you with your COVID-19 test results. Results may take 2 – 10 days, depending on current lab capacity.

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